About the role
Key Responsibilities
- Receive and process in-room dining orders through telephone professionally and accurately.
- Clearly communicate menu items, ingredients, preparation time, and special offers to guests.
- Record guest orders accurately and coordinate with the Kitchen and IRD team for timely delivery.
- Ensure correct guest room number, order details, special requests, and billing instructions.
- Follow up on order preparation and ensure timely delivery to the guest room.
- Handle guest queries, special requests, and complaints professionally.
- Maintain proper records of IRD orders and ensure accurate billing/POS entries.
- Promote menu items and appropriate upselling opportunities.
- Maintain excellent telephone etiquette, grooming, and communication standards.
- Ensure compliance with hotel SOPs, hygiene standards, and guest service standards.
What we expect
- Excellent English communication and telephone etiquette.
- Good knowledge of food and beverage menus.
- Pleasant personality with strong attention to detail and guest-service orientation.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts