About the role
Key Responsibilities
- Provide personalized and exceptional service to guests throughout their stay.
- Welcome guests and assist with check-in, room orientation and luggage coordination.
- Attend to guest requests promptly and ensure timely service.
- Coordinate with Front Office, Housekeeping, F&B and other departments for guest requirements.
- Assist VIP guests and manage special requests, amenities and arrangements.
- Serve food and beverages as per service standards when required.
- Maintain guest preferences and ensure confidentiality at all times.
- Handle guest concerns professionally and ensure prompt resolution.
- Maintain high standards of grooming, etiquette and luxury hospitality service.
- Follow all company SOPs, service standards and guest satisfaction requirements.
What we expect
- Strong hospitality and guest service background.
- Excellent communication and interpersonal skills.
- Knowledge of luxury service standards and etiquette.
- Good coordination and problem-solving skills.
- Flexible to work in shifts, weekends and holidays.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts