About the role
Job Summary
We are looking for a well-groomed, confident, and guest-oriented Guest Relations Executive – F&B to provide exceptional service to guests and ensure a memorable dining experience across our F&B outlets.
Key Responsibilities
- Welcome and greet guests warmly and professionally.
- Handle guest seating, table allocation, and reservations efficiently.
- Maintain strong guest relationships and ensure guest satisfaction.
- Assist guests with menu information, recommendations, and special requests.
- Coordinate with the F&B Service, Kitchen, and other departments for smooth service.
- Handle guest queries, feedback, and complaints professionally and escalate issues when required.
- Maintain awareness of VIP guests, regular guests, special occasions, and preferences.
- Conduct regular table visits to ensure guest satisfaction during their dining experience.
- Support the team in maintaining high standards of service, grooming, hygiene, and hospitality.
- Assist in coordinating special events, celebrations, and guest requests.
- Maintain professional communication and positive guest interactions at all times.
- Collect and communicate guest feedback to the concerned department.
- Ensure all guest-related information is handled with confidentiality and professionalism.
What we expect
- Excellent spoken English and interpersonal skills.
- Strong customer-service orientation.
- Confident, presentable, and well-groomed.
- Ability to handle guest complaints and difficult situations professionally.
- Good coordination and multitasking abilities.
Della Resorts is part of the Della Group ecosystem founded by Jimmy Mistry. About Della Resorts